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JetBlue takes to YouTube to apologize to stranded passengers

8 November 2011

The head of JetBlue is apologizing for a “‘confluence of events'” that left a plane filled with passengers stranded on the tarmac at Bradley International Airport near Hartford, Connecticut, over the weekend.

Chief Operating Officer Rob Maruster said in a video posted on the company’s blog and its YouTube Channel that the airline had six flights divert to Hartford during the freak weekend snowstorm “‘due to various runway, congestion and other operational issues at Newark and JFK Airports'” and that the airline “‘did not deplane those aircraft in our target time allotted’.”

One of those flights, JetBlue 504 from Fort Lauderdale spent nearly eight hours stranded on the tarmac before passengers were allowed to deplane.

source: CNN

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