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Airlines see passenger self-service take off

22 October 2007

Airlines are embracing self-service check-in technology as passengers seek to avoid congested airport terminals.

More than half of the airlines surveyed by air transport IT services company SITA now offer online check-in facilities while 89 per cent expect to offer the service within the next two years.

Among the low-cost airlines surveyed and the top 25 airlines (in terms of passenger numbers), the implementation of web check-in is 100 per cent.

The survey found on average 21 per cent of passengers use online check-in and this is expected to increase to 35 per cent by the end of 2008.


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