US: New rule could require airlines to refund bag fee if luggage is lost
15 April 2011With airline baggage fees raking in $3.3 billion for airlines each year, the least they can do is give your money back if they lose or delay your bags.
The new rule would require airlines to refund fees if your luggage is lost or not delivered in a “‘timely'” matter.
U.S. airlines mishandled more than 2 million bags last year.
source: freep.com
