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Technology can ‘improve airport experience’ for passengers

28 May 2012

Business travellers want a more “‘stress-free’” experience when moving through airports while the majority also criticised airports’ current security processes.

A global study by technology firm Amadeus found that 72 per cent of travellers thought that the current journey from check-in to boarding was inefficient and 69 per cent said security procedures needed to be improved.

It also found that more travellers were now seeing technology as a crucial part of the airport experience with many wanting to control the entire process through their smartphones.


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