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EasyJet and BA call centres criticised

18 April 2012

The two airlines were named among Britain’s worst performing companies in a survey of call centre responses and waiting times.

Customers contacting easyJet by phone can face a wait of up to 68 minutes, according to the study, making it the second worst company to feature.

EasyJet rejected the findings of the study, and claimed that 80 per cent of customers wait less than 60 seconds to speak to a member of staff.

Meanwhile, British Airways came third in the study’s league of “‘rudest call centres’”. It was criticised for cutting off customers who are waiting to speak to an operator.


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