U.K.: Travel companies using ‘tricks’ to charge customers more27 February 2012
Travellers are being tricked into paying a wide range of ‘rip-off charges‘ by travel organisations, according to a new study of nearly 200 tour operators, hotels, airlines and car hire firms.
Expensive telephone contact numbers, ‘hidden‘ extras and ‘free‘ offers that include payments are just some of the things inflicted on travellers, says the new report from Which? Travel.
The research found that nearly 30 per cent of companies were using the two most expensive premium rate telephone lines, starting 0871 or 090, while 43 per cent were adding surcharges or unavoidable bookings fees to card payments.