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Internet fee irritates hotel guests

21 September 2011

Three-quarters of luxury and “‘upper upscale'” hotel chains — segments that include brands such as Four Seasons, Hilton and Marriott — charge for in-room Internet access, according to the ‘American Hotel & Lodging Association’ 2010 Lodging Survey conducted by STR Global.

In comparison, just 2% of full-service midrange hotel chains — a segment that includes brands such as Holiday Inn — ask you to pay a fee for surfing the Web in your room, the survey found.

Hotels that impose such fees consider the demographics of their customers and feel they can ask them to pay extra, said Joe McInerney, president and CEO of the ‘American Hotel & Lodging Association’.

source: CNN

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