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Airlines to charge card fees despite OFT

11 August 2011

Swiss and Lufthansa – are to start charging customers for using debit and credit cards, just weeks after the Office of Fair Trading (OFT) backed the consumer rights group Which? in calling for an end to the fees.

From 2 November, Lufthansa and Swiss will charge a £4.50 fee on all payment card bookings, a little over a month after the OFT responded to a complaint from Which?, stating that surcharges were misleading and detrimental to consumers.

Which? claimed that the actual cost to the retailer for processing card transactions was no more than 20p for debit cards and no more than 2% on credit cards. The OFT has recommended that the government ban retailers from imposing surcharges for payments made by debit card or at least limit their use.


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