US Airways landed at the bottom of the list for overall satisfaction, also receiving the lowest marks for cabin-crew service. The airline was also ranked lowest in 2007, when the last Consumer Reports airline rankings were released.
Southwest Airlines topped the rankings for overall satisfaction, with JetBlue Airways coming in second in the survey of nearly 15,000 passengers.
The pileup of added fees during or after check-in is contributing to many travelers’ decisions to fly less, according to the survey. Of the respondents who said they’ve cut back on flying, 40 percent cited fees as the major reason.