Delta to pay $2 Million in disabilities case18 February 2011
Delta Air Lines Inc. must pay a $2 million civil penalty, following a Department of Transportation (DOT) investigation released Thursday that said the airline violated rules protecting passengers with disabilities.
Delta agreed to settle the caseâ€”the DOT’s largest fine against an airline in a non-safety-related caseâ€”without admitting wrongdoing.
Among the agency’s complaints were that Delta allegedly failed to properly assist passengers with disabilities on and off planes; respond adequately to written complaints; and report each complaint to the DOT.
source: The Wall Street Journal