Despite new baggage fees and fewer in-flight amenities, air passengers’ satisfaction with North American airlines hit a three-year high in an annual survey, reversing three consecutive years of declines, J.D. Power and Associates said Tuesday.
Among the big North American “‘legacy'” or network airlines, Alaska Airlines ranked highest for the third consecutive year. JetBlue Airways Corp. led the low-cost carriers for the fifth consecutive year.
The score gap between discounters and legacy carriers continued to widen, with the discounters routinely producing better scores.