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Travellers urged to check insurance small print

17 April 2010

Travellers grounded by the volcanic ash cloud have been urged to check their rights amid confusion over the cover provided by insurers.

The first port of call for those affected by flight cancellations is to contact their airline or tour operator to arrange an alternative flight or a refund of the flight costs. Most travel insurers will agree to amend their policies accordingly to en sure they cover the revised travel arrangements.

Those with travel insurance policies should contact their insurer as soon as possible to clarify whether their policies cover them for the disruption.

Many travel insurers will cover the extra costs incurred as a result of cancellations, such as car hire and accommodation, provided travellers have proof from the airline that the flight was cancelled due to the conditions. However, customers are advised to check the small print of their policies and contact their insurer to clarify their position.


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