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Low-cost US carriers top airline quality rankings

28 November 2008

Low-cost carriers topped the rankings of U.S. airlines for being on-time and uniting bags with passengers, while the big guys such as American Airlines brought up the rear.

Hawaiian Airlines was rated best at being on-time, at 92 percent for the January-June period. AirTran Airways was tops at handling baggage, and Southwest Airlines Co. best in customer complaints, at one for every 300,000 customers. JetBlue Airways had the fewest denied boardings.

AMR Corp.’s American Airlines was the worst in on-time performance, at just 63.2 percent. UAL Corp.’s United Airlines had the highest rate of customer complaints, seven times more than Southwest.

AMR’s American Eagle, a feeder airline for American, was the worst baggage handler, mishandling luggage more than three times as often as AirTran.


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