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Satisfaction with U.S. airlines lowest since 2001-poll

20 May 2008

Customer satisfaction with airlines in the United States has fallen to its lowest level since 2001, according to a survey published on Tuesday.

The University of Michigan’s American Customer Satisfaction Index found that the airline industry scored a mere 62 on a 100-point scale for the first quarter of 2008.

Thousands of flight cancellations for safety checks have battered some airlines’ reputations with customers this year.

US Airways Group Inc and United Airlines, which have recently been in merger talks, received the lowest scores in the poll: 54 and 56, respectively.

Continental Airlines fell 10 percent to 62 in the poll, a score that matches its all-time low, and Northwest Airlines, which has agreed to be acquired by Delta Air Lines Inc, fell 7 percent to 57, its lowest score since 2001.

source: Reuters

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