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EU survey finds widespread abuses on airline and travel Web sites

8 May 2008

One in three European airline and travel Web sites conceal the true cost of flights until consumers are close to booking, according to a report from the European Commission, which on Thursday is to threaten new measures against the industry if the abuses continue.The warning from the commission follows a survey that found that dozens of well-known travel operators, budget airlines and national carriers are probably in breach of European Union consumer protection law.

The survey, coordinated by the European commissioner for consumer protection, Meglena Kuneva, found that many Web sites present more than one type of irregularity. The biggest reported problem was misleading pricing, affecting 79 Web sites under investigation, while 67 sites gave consumers contract details in the wrong language or had optional services added on automatically unless a box was unchecked.


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