British Airways counts cost of T5 fiasco as passenger numbers fall8 May 2008
The chaotic opening of Heathrowâ€™s Terminal 5 last month led to British Airwaysâ€™ worst April since the start of the Iraq war. Yesterday the airline said that passenger numbers had fallen by 7.9 per cent, or 221,000 people, to 2.5 million after the problematic opening of the Â£4.3 billion terminal.
The British flag carrier was forced to cancel more than 430 flights and lost about 20,000 pieces of luggage as it moved into its new home at T5. The negative publicity and cancelled flights are thought to have contributed substantially to the fall in passenger numbers during the month.
This particularly affected BAâ€™s UK and European operations, which were the first to move into T5. Short-haul passenger numbers fell 8.5 per cent last month and BAâ€™s aircraft were operating at only 70 per cent of capacity.
source: Times onLine