Terminal 5 was supposed to be the saving grace for British Airways and London Heathrow, one of the most congested airports in Europe. Instead, as the glitzy new terminal enters its second week, passengers are bracing for more chaos.British Airways canceled another 54 flights at the new terminal Monday as it struggled with the computerized baggage-handling system that has already led to at least 15,000 pieces of misdirected baggage. The airline, which has canceled more than 250 flights since the gleaming terminal opened Thursday as its main hub, said Monday that the situation was improving daily and that it hoped to fly at full capacity again soon.
But the disruptions, which are set to last for at least the rest of this week, could not come at a worse time for British Airways, which had enjoyed a turnaround under its chief executive, Willie Walsh, who cut jobs and focused on the more lucrative premium travel business between the United States and Britain.
source: International Herald Tribune