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Computer glitch fixed, LAX operations return to normal

13 August 2007

A U.S. Customs computer outage that stranded more than 17,000 passengers at LAX was blamed Sunday on faulty hardware and an insufficient backup system that left frustrated travelers sitting on planes or standing in long lines.

Saturday night’s delays in screening people arriving on international flights were unprecedented, said Kevin Weeks, director of Los Angeles field operations for the U.S. Customs and Border Protection agency.

The computer malfunction, which began at 2 p.m. Saturday and lasted about 10 hours, came on a peak summer travel day, when nearly 25,000 international passengers arrived at the airport.

source: LA Times

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