Even the winter holiday travel nightmares could not diminish JetBlue’s overall reputation among its peers. The J.D. Power and Associates 2007 North America Airline Satisfaction Study survey ranks Jet Blue the leading low-cost carrier for the third year in a row.
Continental Airlines holds the top-ranked slot among traditional carriers for the second consecutive year.
The survey measures overall customer satisfaction based on performance in cost and fees; flight crew; in-flight services; aircraft; boarding/deplaning/baggage; check-in and reservations.