Low cost fares, quirky blue potato chips and even a mea culpa from JetBlue Airways’ founder may not be enough to ease passenger anxiety Monday as the airline braces for another day of disrupted flights.
The company said it would be canceling almost a quarter of the day’s flights but hopes to be fully operational on Tuesday, almost a week after a Valentine’s Day snowstorm created a meltdown for the airline.
David G. Neeleman, the company’s founder and chief executive, said he was “humiliated and mortified” by the breakdown in the airline’s operations. He promised in an interview with The New York Times for its Monday editions that in the future the company would pay penalties to customers should they be stranded on a plane for too long.
fuente: ABC Actions News