Ryanair has been voted the world’s least liked airline because of cramped seating, unfriendly staff and delays.
Online travel service TripAdvisor said it polled 4,000 of its users on a range of subjects from airlines and airports, to worries and holiday hotspots.
Ryanair was not the only low-cost carrier singled out for criticism, with Easyjet voted the second worst. British Airways was picked as the best airline.
Ryanair countered that it consistently topped customer-service indicators.
source: BBC News