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Delta to pay $2 Million in disabilities case

18 February 2011

Delta Air Lines Inc. must pay a $2 million civil penalty, following a Department of Transportation (DOT) investigation released Thursday that said the airline violated rules protecting passengers with disabilities.

Delta agreed to settle the case—the DOT’s largest fine against an airline in a non-safety-related case—without admitting wrongdoing.

Among the agency’s complaints were that Delta allegedly failed to properly assist passengers with disabilities on and off planes; respond adequately to written complaints; and report each complaint to the DOT.

source: The Wall Street Journal

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