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Airline offers money-back satisfaction guarantee

15 September 2010

All-business class airline OpenSkies is offering a guarantee to customers that they will enjoy their flight – and a full refund if they don’t.

The airline announced its new “‘Love Everything or Pay Nothing'” guarantee saying that the offer was unprecedented in the airline sector.

It says that the deal was prompted by a survey of passengers that revealed 96.85 percent of its passengers would recommend the airline.