No frills airline let passengers wait on planes for 10 hours
16 February 2007As an ice storm stranded JetBlue airplanes for up to 10½ hours, passengers sat within sight of the terminal without food, adequate restrooms or a reasonable explanation as to why they weren’t moving.
They could have been evacuated much sooner if the airline hadn’t waited so long to ask airport officials for help. JetBlue acknowledged Thursday that it hesitated nearly five hours before calling in shuttle buses to unload 10 jets that spent much of Wednesday sitting on runways because of icy weather and gate congestion.
source: TheGlobe&Mail
