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Thomas Cook named ‘worst airline’

20 December 2011

Thomas Cook Airlines has been named as the worst short-haul carrier by a consumer watchdog.

The company had the poorest results for overall customer satisfaction and the likelihood of being recommended to a friend. A panel of more than 8,000 Which? members gave the airline a rating of 37%, while Ryanair was scored at just 38%.

The cabin environment of Thomas Cook Airlines was given one star out of five and Ryanair got the same rating for the quality of its boarding process. Both airlines were given two stars for their value for money.

Swiss International Air Lines was voted as the best short-haul carrier with a satisfaction rating of 76%. Aer Lingus came second with 67%. In the long-haul category, Singapore Airlines came number one with a rating of 89%. Air New Zealand was second (88%) and Emirates third (80%).

source: AP

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