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EU tightens rules on airline ticket websites

14 October 2011

Airline ticket websites which contain “pre-ticked boxes” that force customers to specifically opt out of paying for extra services will be banned across Europe, under newly ratified laws.

The new rules will make it illegal for companies to require consumers to “untick” unwanted services such as travel insurance or car rental when shopping online.

Consumers groups welcomed the changes to the Consumer Rights Directive, which EU officials said would strengthen consumer rights on shopping websites.

source: Telegraph.co.uk

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