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Ryanair email block may break EU rules

10 March 2011

The European Commission has told Irish authorities to enforce rules which require internet based companies to provide a contact email address.

Ryanair does not have an email address listed on its website and instead customers are expected to contact the low-cost airline in writing, by fax or via a premium rate telephone number.

European Commission confirmed that the Ryanair’s communication policy, by not listing an email address, is ‘incompatible‘ with Article 5 of the E-commerce Directive.

source: thisismoney.co.uk

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