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Ryanair to improve clarity over ‘hidden charges’

17 July 2009

The no-frills airline, renowned for its “hidden charges”, was referred to the OFT following a number of complaints to the Advertising Standards Authority (ASA).

Ryanair has promised to give greater prominence to information regarding “optional” charges, such as those for checking in luggage, and will provide clearer information on its promotions and low price guarantee.

We welcome Ryanair’s action which we believe will make it easier for consumers to access the information they need when choosing low cost flights,” said Mike Haley, the OFT’s director of consumer markets.

source: Telegraph.co.uk

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